Last updated: 26/04/2025

Samat Gestión & Solutions  is committed to ensuring maximum customer satisfaction for every service booked through the platform.
We invite you to carefully read our refund policy.

​

1. When you can request a refund
You can request a refund in the following cases:

The booked service was not performed by the professional.

The service was performed in a manner that was seriously different from the agreed description.

The professional cancelled the intervention without providing new availability.

2. When a refund is not foreseen
You cannot request a refund if:

The customer changes his mind after the booking has been confirmed without valid reasons.

The service was performed as agreed and accepted by the customer.

The problems arise from causes of force majeure beyond the control of the professional.

3. How to request a refund
To initiate a refund request, the customer must:

Send a report to 📧 samatgest.solutions@gmail.com within 48 hours of the scheduled date of execution of the service.

Provide:

Order number

Detailed description of the problem

Any evidence (e.g. photos, communications)

Samat Gestión & Solutions  will evaluate the request within 5 working days and communicate the outcome to the customer.

4. Refund timing
If the refund is approved, the amount will be returned via the original payment method within 7-10 working days.

In the case of payment by installments via PayPal, the refund will be made according to the conditions established by the payment service provider.

5. Partial refunds
In some cases, Samat Gestión & Solutions  reserves the right to propose partial refunds, for example when part of the service has been correctly performed.

6. Exceptions
For some categories of particular services (e.g. immediate emergencies), different conditions may apply. Such exceptions will be specified during the service request.

By using Samat Gestión & Solutions , you accept the terms of this Refund Policy.